Is paid writing dead?

As a writer and publisher working primarily online for the past 12 years, I have watched the future of ‘free’ approaching for a long time. There is some recovery from it now, with payment walls on a number of publications online, but for the most part, the industry of writing in general is changing tremendously.

Organizations like the recording industry association and the newspaper chains have worked hard to maintain old models for revenue and content and look where it has gotten them – they have become either litigation monsters fighting a tsunami one consumer at a time, or they’re dinosaurs ignorant of the coming meteorite, ingesting all of the new technologies but not adapting to the new environment.

As an independent, self-employed business owner, I know the challenges of meeting the monthly bills through my own efforts. I toiled at web design as my main money-making enterprise for a number of years, but found workly for an hourly rate hugely deceptive, since about 35-40% of my time was administrative and unbillable. My luxurious $65/hr actually worked out to about $20 an hour when all was said and done… and that’s without taxes, benefits, health care and everything else that comes with a ‘real’ job.

I worked in community newspapers for another dozen years before starting my own business, so knew firsthand the sisyphean work involved in generating a publication each and every week, with supplements and special features thrown in for good measure. Both the writers and production artists worked for paltry pay; as a production manager I had a grand salary of $19,000 a year when other peers were earning in the 30′s with a similar educational background. Writers earned even less, counting in all the travel to meetings and events and the constant hacking away at their personal time. After about 10 years I’d had enough and knew traditional writing/publishing was not for me.

20 years later, I thank my lucky stars I adopted new technology and the Internet as early as I did. I was even a slow starter here on the Sunshine Coast, number 176 to get an account from our trailblazing Internet Service Provider, Sunshine.Net, long since defunct and gone.

The lure of self-publishing was heady and exciting. I found the lack of restrictions, the instantaneous nature of web publishing, and the creative freedom to provide sustenance for the long period spent building the portal and magazine side of my business, when funds were non-existent. Everything I did was free, on the publishing/writing side. I just felt there was something to this Internet thing, and if I stuck to it long enough I could make something I would own and control that would provide a decent income, some personal freedom, and a deep satisfaction that comes from answering to no one but oneself.

I now run a portal and magazine in it’s 13th year online. I believe it was the first site of its kind on the Internet at the time – an interactive place to learn about the Sunshine Coast through images, music, slideshows, writing, and advertising through a searchable database. Keep in mind this was 1997.

I make a reasonable income from my work, which is also my greatest pleasure… helping people learn about why the Sunshine Coast of BC is so special they’d want to spend their hard-earned and much-anticipated vacation dreams on, or even move here for a quality of life fast disappearing in the western world. I visit every day with amazing people running fascinating businesses, play at being a tourist and have it covered by my company, and be paid for my writing, blogging, networking, and visual creative skills. I own the environment I work in… and that came from turning upside down the old models of ‘how writers get paid’ and looking at new ways to connect with a vastly larger audience and find a monetary model that rewarded this new way of publishing information.

I sell T-shirts in my store online, resell others’ books through an Amazon affiliation, get paid writing gigs for web site content, online articles, and old-fashioned print publications.

Adapting to new realities can be painful, and frightening for those with long-established systems of making a living as a freelancer, but just lifting your head to look around at the changing landscape may give you the impetus to take a new route to a new definition of success. I urge you to try it – as we writers know, it’s a big world out there.

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I’m getting out-marketed by a 12 year old

Further advancing my argument that the next generation of Internet users have already broken the sound barrier passing us into the stratosphere comes an instructional blog post on WordPress blogging from precocious (there, spell that, kid) Malaysian blogger Gloson Teh, pictured here.

Gloson began blogging at eight years old, since he was already designing web sites (sigh).

His first blog was called ‘How to Multiply Your Memory’, but in a delightful illustration of irony at work, he only did one meandering post and then promptly forgot about it. Oh, the hubris of being eight.

Now a sage 12, Gloson has just published a series of posts under the banner of “Social Media, Blogging, and Tech Tips from a Kid”. I kid you not.

Here’s a smattering of examples:

Oh, and tucked into the list is a sleeper of a punch: Meeting the Prime Minister and First Lady of Malaysia. You can see a video of him reciting the poem he wrote for them here:

Cripes, I’m getting eclipsed by a pre-teen with royal connections.

My favorite Gloson post, so far, is “My Former Blog Host Accidentally Deleted My Blog (and How I Fixed It). Beyond the absolutely brilliant strategy for recovering lost blog posts should your site go down without a recent backup on file, this post is a titillating blend of righteous consumer outrage and how he sent his minion father in to the hosting office to determine why his father’s payment for the account was not registered, causing an ‘accidental deletion’ of his blog.

Gloson is going to be heck on wheels when he gets his own credit cards and car! All I could think of by that point was, “who goes to actually visit their hosting provider in person???” Host Commando has got to be ruing the day they ever set up the account, since it’s attached to a bonafide media celebrity. Oops.

Just hop on over to Gloson’s “Media” page and you’ll see what Malaysia already knows… this miniman has chops. Though the Kidz Magazine clips are sure to embarrass him greatly when humility begins to sink in, we can hope: one article is entitled “Great blogger, Fantastic Poet, Magnificent entertainer”.

You and me, both, kid.

Turns out I was 4 short of completing his excellent 17 step to-do list for blogs… as I return to them to play catch-up, I ponder the jet smoke trail of his passing with this quotation lingering in my head:

True genius sees with the eyes of a child and thinks with the brain of a genie” (Puzant Kevork Thomajan)

Indeed.

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People will do anything for five bucks… Really.

Check out Fiverr.com, where the concept is you can buy services or products (or offer them) for a straight $5. You can also post an offer to pay $5 for the service or product of your choice.

There are some standard offerings – to get twitter followers, create youtube videos, make a video testimonial for your product (which means we can all have a smarmy TV commercial for our product now), be a business assistant for one hour, create a travel itinerary – that are hohum to scroll through. However, it’s those of the ‘I can’t believe someone would do this’ variety that has most likely led to the stratospheric traffic of this current Internet fad.

Some of my favorite oddities are:

  • Kiks’ offer to ‘write your name on my nail and send you a picture for $5′. You can select a toe or finger and support a ‘starving artist’. Just imagine how much pain Van Gogh would have saved if he’d simply chosen to write the name of his obsession on a body part rather than sending her the ear.
  • ‘I will marry you and love you for $5′ from vitalis, who is apparently a 29 year old male living in Haifa, Israel and looking for his soul mate. Why that person has to fork over cash to get him is beyond me. Is there a return policy? Probably not if you’re Palestinian.
  • feverrlover says she will ‘put realistic, flirtacious Facebook wall comments on your profile to make everyone jealous’. There is no mention of whether her services are only for men, or if she goes both ways, but as I already have a REAL super hot chick in my life I’ll have to leave the mystery unsolved.
  • the rather plainly named ‘kathy‘ offers to interpret dreams for five: “Any dream you have tell me and i will interpret it for you. Even I will give you suggestions on it’. A word to the wise: if she butchers English this badly in the offer stage, nothing good can come of the actual delivery. I’d hate to see what she could come up with between her command of English and my crazy dreams.
  • Tandliv will ‘curse out or yell at anyone you want, by call or voicemail’. This could come in handy: bookmarked! Just don’t get me so mad I’ll get out the wallet.
  • This one captured my attention: ‘I will write a fictional story about your life as a superhero for $5′. If the kids will give up their Saturday candy money, I might just send this dude a picture of my superpower bowling shoes and see what he comes up with.
  • Jesus surely would not approve, having thrown the money-lenders out of the temple: ‘I will pray in Vatican Square for you for $5‘. I wouldn’t take that prayer if you sent me $50, after all the coverage the Catholic priests have gotten lately.
  • Ah, here’s the one: ‘I will show you how to read your GIRLFRIEND mind (sic) for $5′, from the aptly named Lovekey. That one I can use! The bonus material for ‘some of the best bar bets so you can earn money from some random people’ seems a bit dicey though. Better make sure they’re drunk first.

I actually did a test before this post, as I was in need of a novel gift for my best friend, Brodie. She and I have shared a love of words from the instant we met, through reading published poets, her suffering my meagre gifts, and exchanging magnetic poetry kits. I wrote to a fellow who promised to ‘write a personalized humorous or serious poem commemorating a person or event in your life for $5‘, and asked if he could do a quick turnaround for me in time for tea the next day with my dear Brodie and included a few details about her. Here’s the response I received:

“Thanks for the invitation but I am just bombed with requests, one of which has me totally perplexed about a last verse. Yours also sounds like a more lofty work with longer words which drain my creative processes. I can crank out the humorous, light-hearted stuff in no time at all; the higher order, however, taxes me terribly.”

Poor thing. It seems even my letter taxed him. I guess $5 doesn’t go that far these days.

What would YOU do for $5? Please comment for free below.

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Web Culture: the Power of the People

OIL BP – OPP

The video above was created and produced by artists on BC’s Sunshine Coast, and is a parody of Naughty by Nature’s 1991 song, “BPP”, and is as clear an example as any that shows how information and reaction travels the Internet – galvanizing artists world wide to comment and add to the push to effect change. My prediction is that this video will go viral within the week, meaning the flutter of the butterfly wings in this tiny Canadian coastal community will be felt around the world.

The credits for the video are a glimpse into one rural community and shine a spotlight on reaction that would otherwise go unregarded in the world:

Rapped by the styling of John Jamin (johnjaminmusic.com), Johanna Renée and back vocals by Caitlyn Turcotte. Duane Burnett (duaneburnett.com) plays Tony Haywire BP’s CEO. Lyrics are written by Marc Buzzell and have been recorded by JJ at Straitsound Studio in Robert’s Creek — straitsound.com. Shot and edited by Marc Buzzell on the beautiful Sunshine Coast of BC. Special Thanks to Ray Fulber, Rick from the gas station location, the guy for the classy truck and all the many other people whom helped.

This is an instance reminding us once more of the incredibly powerful shift humanity is moving through; as epic and transformational as the invention of the printing press. Even if you live in a rural community about as far away in North America as one can get from the Gulf of Mexico, your opinion and efforts count. .

Whether we actually have more environmental chaos than in the past – freak weather patterns, garbage islands forming in the Pacific Ocean, deep water drilling going very bad – we certainly now have an almost instant window into the earth and our place in it through the power of the Internet to transmit uncontrolled information. That gives us POWER – to share, to hold accountable, and to CHANGE.

We need to remember that as powerfully destructive as our race can be, we are capable of just as much brilliance and stewardship. We are each responsible for our contribution – or lack thereof, apathy being one of humanity’s more prevalent characteristics – and as this video says, it’s up to you and me, and our SUV, to be the change we seek from corporations like British Petroleum.

Cost of Oil Comparison

Only when we are willing to pay the ACTUAL cost of our oil consumption are we taking real responsibility ourselves. Until we will agree to pay more for oil than for water or champagne, in recognition of the huge environmental responsibilities that must be undertaken as we remove fossil fuels from the earth from increasingly dangerous and unpredictable environments WE are as much the problem as the oil companies and their shareholders.

So, like the Oil BP video creators have shown us, let’s use the power of globalized communication to ask each other the hard questions, have conversations as brutal as seeing a pelican coated in oil, before we’re like the fishy skeletons swimming through the sludge of what we have created.

RELATED INFORMATION:

Oil BP Facebook Fan Page

The Real Cost of Oil: Institute for the Analyisis of Global Security

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Google Analytics Basics: installation

For the purposes of this post – which is geared to beginner level web marketing – we’re going to go right back to the basics with Google Analytics.

In the old days of the frontier, everyone had to install complicated web statistics programs like Urchin or Unix based log files to be pored over to glean information about how many people visited, how long they spent on a site, what they clicked on – and these all took up monstrous amounts of space on hosting accounts. These bloated files – which even I feared to remove after reviewing the data – would crash sites, clog directories, and require overly technical maintenance to manage.

Well, no more. Google Analytics has been around for a number of years now. It is free, comes with great instructions, and arms the web site owner with real, factual data about how visitors are getting to their web site, what they’re doing while they’re there, where they’re leaving the site and other important information that is critical to measuring and refining an Internet marketing strategy.

There is simply no excuse to not be tracking your marketing online if you have your own web site.

Anecdotal information, such as questions like “Where did you find us?” is extremely unreliable. The visitor may say ‘the internet’. But what does that mean? Nothing. They may say, ‘Google’. A direct search on Google and a click to visit your web site? A direct search on Google and following a link to a directory site where your business is listed? Without being able to get factual answers to these questions, this kind of information is not only ineffective, it’s potentially damaging to your business.

If you are making emotional decisions about marketing based on anecdotal information you might as well be throwing spaghetti at the wall or giving those marketing funds to the people you like the best.

HOW TO SET UP GOOGLE ANALYTICS

  1. First, go to Google and sign up for a free account. This can be done using your existing email address; I recommend using the one supplied by your Internet Service Provider.
  2. Then sign up for a free stats account at Google Analytics.
  3. Type your URL on the next screen.
  4. Choose your country of origin and time zone (800 GMT Vancouver for example)
  5. In the next screen add your contact information.
  6. Follow the prompts to accept policies.
  7. Create account.
  8. Copy the block of code on the next screen

ADDING CODE TO YOUR WEB SITE

To insert the Google Analytics code, you will need an editor to get into your html code on the site, and access to an FTP (File transfer protocol) program to upload the changed files. OR, simply get your web designer to do this, or hire a designer to do this for you (about 30 minutes) and provide them with your FTP information.

If you are using a service like WordPress, you’ll need to open the footer.php file to place this code OR add a plugin like Google Analytics for WordPress to paste in the UA portion of the code.

  1. Look for the </body> tag at the very bottom, just above the </html> bit of code.
  2. Paste the Google Analytics Javascript immediately above the </body> tag.
  3. If you have templates, insert the code in the same place and make sure all pages are updated with the new template and saved.
  4. Uploaded the pages to your server, overwriting the existing files.
  5. Return to Google Analytics to verify that data is successfully being collected.

For WordPress sites, click on Plug-ins, Add New, search for Google Analytics, select Google Analytics for WordPress, and then enter the UA string where indicated and save.

RELATED INFORMATION:

Next post: The Top 3 Google Analytics reports critical to understanding your Internet marketing plan’s effectiveness.

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The Argument for Templates vs. Designed from Scratch

by Laurie McConnell

Just like you or I can make biscuits that fail to rise, or attempt to use quinoa flour instead of regular to universal disgust, so too can we catastrophically screw up the design and functionality of a specialized web site.

I’m talking today specifically about designing web sites for the Real Estate market, which mostly means for realtors, who follow a broad stereotype of being driven, detail-oriented, competitive, and exacting in their expectations. A good realtor is always looking to stay ahead of the pack, to utilize technology first (even if it means leaping off a cliff to demonstrate that the cliff is there), and to be effective and efficient in everything they do. Duplicative efforts, redundancy, or misuse of technology or people resources is a thorn in the side to any realtor worth their salt.

This is where the template vs. designed proponents start duking it out. Designers – of which I am one – argue that they can make something for the realtor that is customized, tweaked for search engine optimization, and otherwise tooled up to give the most powerful and branded solution to a realtor. Typically these sites cost from $1000 – $10000 depending on what the market will bear – which in itself should cause some consternation to those in bigger centres paying whacking big design fees when their semi-rural counterpart is getting the same deal for a fraction of the cost (though rural designers are often grossly underpaid for their work, which explains the lack of longevity in rural web design companies. Eventually we have to go out and get another ‘real’ job to sustain our pricing for design).

On the other side of the ring is the templated, out-of-a-box solution. In the old days, these templates were both expensive and buggy, thereby negating any value inherent in using them. However, times have changed, and a quick search on Google for ‘wordpress real estate mls templates’ brings up a plethora of links for templates, WITH installation and service and an hour of search engine optimization (SEO) thrown in for good measure. The price? Usually under $300, complete for a one time setup, with maybe an extra $90/year for hosting. Or, you can hire an expert, who is used to working with the theme and theme supplier, to do everything for you… basically to take the body and fill it out for that extra competitive edge.

These themes integrate MLS listings and search functions and are attractive and professional in appearance.

Pros & Cons Design:

  • PROS
  • customized
  • more unique appearance
  • some standalone functionality possible
  • customized support, usually fast, for new features
  • CONS
  • expensive
  • usually a long launch time, 1-3 months typically depending on designer’s workload and client readiness with content
  • harder to maintain without expert help
  • realtor can mess up the design and functionality of the site

Pros & Cons Templates:

  • PROS
  • inexpensive
  • standardized, professional appearance, appropriate to industry
  • custom plugins and functionality developed for volume purchase rather than single purchase design functionality; buyer benefits from features developed at request of other users of the template
  • highly optimized for SEO
  • very functional from the end users perspective, which doesn’t always happen in custom designed sites, where the realtor can have far too much say or impact on the design and functionality without understanding how it affects the end user
  • easily maintainable
  • CONS
  • a sense of ‘sameness’ about the look, or lack of originality
  • occasionally creates a dependence on a specific company for the service
  • new feature requests must wait for next version release

My recommendation is to go with the templates, unless your business has a very strong and uniquely identifiable brand and innovative ways of interacting with your customers and visitors, in which case the custom route can bring great returns.

Templates mentioned in this article (disclosure: I am an affiliate for some)

  • AgentPress from StudioPress.com – requires what’s called the Genesis Framework, which aside from sounding pretty biblical and lofty, actually means it’s a framework vetted by the creator of WordPress.com & .org’s code that takes WordPress to the next level.  <a href=”https://www.e-junkie.com/ecom/gb.php?cl=10214&c=ib&aff=49541” target=”ejejcsingle”>Pick up the template here.</a>;
  • Real Estate Themes – more generic wordpress themes, but also one for the ipad/iphone;
  • WPRealEstate – PLUGIN for wordpress for integrating MLS, which means you can use ANY wordpress template and then just use the plugin for the listings side of things
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Quality Management in Solo Canadian Businesses

I used to be a recruiter for management level professional candidates working within the US healthcare system. We recruited for managers and directors in several key hospital departments in particular, one of which was Quality Management.

Through my work talking with these high-powered professionals actively engaged in measuring quality goals against standards set both internally and externally for mostly for-profit hospitals, I learned all kinds of systems from LEAN process improvement (non-value add is waste), the Baldridge Award, JCAHO (Joint Commission on Accreditation of Healthcare Organizations), Six Sigma and others.

Eight years later I am 12 years into the business of self-publishing web directories/magazines and providing web design services to a local market, and I am just beginning the process of examining my own systems, measurement tools, gap analysis, and go-forward process improvements. I need to point out that this process is happening in a business that is self-owned and operating singlehandedly with the exception of the billing and A/R processes, which are handled by my fabulous contract bookkeeper.

Through my involvement in the E-Myth Group Mastery Impact program – a one year business leadership/management/coaching program in a group format that includes international participants; E-Myth Revisited is a must-read book by author Michael Gerber  - I am learning not only that I need to do these things like implementing a quality control program to ensure the success of my business, I need to change the underlying thinking and language of everything I do.

Today I’m learning to think strategically even when I’m acting as a technician. I’m learning that if I say my business is chaotic, I am pointing myself towards that reality, when in fact things are considerably more ordered than the ‘great disorder or confusion’. Even the fact that I have taken one step back to look at the word chaos implies a sense of perspective that chaos does not allow.

Where I struggle in my business is figuring how to implement systems and forms of measurement inherent in quality control, when I am both the quality system designer AND the technician applying the program. I am honest enough with myself to know that I have become adept at ‘lying’ to myself about things I need to address, to the point where it happens subconsciously, thereby undermining every tool or system I seek to implement.

Strategies to deal with this myopia and framework manipulation I have discovered are:

  • Gaining a clear understanding of what my customers’ expectations are of my business
  • Understanding what my ‘promise is’ and what happens if I fail to deliver it – QUANTIFY!
  • Creating a Board of Advisors to whom I can turn for truly frank discussions of what is working and what is not
  • Finding mentors with significant business PROCESS experience, preferably even outside of my industry – that way I am implementing tactical changes that are about business structures regardless of what technical tasks are happening inside it
  • Talking with peers who also run more or less solo operations to see how they are managing quality

So I’d like to ask you, how are you monitoring and implementing quality initiatives in your business? What tools do you use? What courses have you taken that have made a positive (or negative) impact?

Laurie McConnell, owner/operator of:

www.Bigpacificmedia.com
www.bigpacific.com
www.bigpacific.ORG
www.baddogdesign.com

RELATED READING ABOUT E-MYTH:

I heartily endorse the E-Myth Group Mastery Impact Program to anyone serious about not only being and staying in business, because that’s simply a baseline of survival. E-Myth will help you understand WHY you are in business, and assist you with creating the underlying structure of thinking and processes that will enable you to truly be successful, whether that’s growing your company, selling it, franchising it, or even finding a new path uniquely suited to who you are in the world and what’s important to YOU.

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Medalling in Olympic mobile power management

Vancouver, February 2010 – I have learned a lot over the past 7 days of taking part in cultural and sporting events at the Vancouver 2010 Winter Olympics. Some of it I learned the hard way, and now you don’t have to. It is possible to be well-prepared for long days away from opportunities to recharge devices like the battery-gulping iPhone, palm-sized HD video recorders, and even digital SLR cameras. Believe me, there is nothing more aggravating than lugging a ‘real’ camera through long walks, lineups and security only to find the battery is near dead, a problem exacerbated by cold temperatures.

So here’s my tips for preparation, power conservation, and emergency backup measures:

MOBILE PHONES:

  • Turn off ‘Ask to Join Networks’ on iPhones, Blackberries and other smartphones.
  • Turn down brightness on display or put on auto-brightness.
  • Turn on airplane mode and enable access only when you can group your posts, social network updates, and uploads
  • Turn off GPS location based features
  • Turn off Bluetooth unless it is in use – most people forget and leave it on when they don’t need hands-free access
  • For the iPhone consider a charging skin/case, such as the Mophie, which can double battery time
  • Avoid games and long calls, and writing lengthy emails, which can cause the screen to stay lit for long periods of time
  • Buy a regular battery powered phone charger, such as the one sold by Energizer, the Energi to Go. Use rechargables in the Energizer device to reduce toxic waste.
  • On the iPhone turn off audible sound effects for key clicks etc.
  • Turn off push notifications for applications
  • Turn off 3G if not available
  • Minimize auto-lock time so the screen darkens as fast as possible after use
  • Turn off camera apps when the shot is complete! The camera will stay on even if it’s in a dark pocket.
  • Shut down apps before locking on the iPhone, by pressing the home button. Otherwise the app is still running in sleep mode, drawing power.
  • Turn off vibrate setting – vibration takes a lot of juice. Just check your phone visually more regularly.
  • Turn off the equalizer on iPhones in the music settings.
  • Bring a power charger and plan a coffee break in a wireless enabled cafe that is plugin friendly. Starbucks and Blenz are two chains in Vancouver where mobile users are frequently seen availing themselves of this tool. Better yet, bring a 4-plug power plugin – if all the plugs are taken by other users they’ll happily share if you have the hardware.
  • Special note: BC Ferries has cubicles on board with power outlets for laptop and mobile charging use, and they’re free. No wireless coverage yet however; there’s a black hole lasting about 20 minutes on the Horseshoe Bay/Langdale run for example.
  • Update the firmware for your phone. We all hate this chore, but developers are always making improvements to the code that runs our phones, and often in the areas of battery usage and conservation.

CAMERAS

  • Invest in a double or triple set of rechargeable batteries for small HD video cameras. Have two differently marked bags for keeping hot/good or cold/dead batteries so you don’t have the wrong ones in for that important part you absolutely have to cover. Turn off the camera between shoots as keeping the display lit drains the batteries quickly. Don’t review the footage on site unless you have to – better to do reviews, edits, purges at home with a card in a reader or with all footage downloaded to a computer and wiped off the device.
  • Have a second lithium ion battery charged for any digital SLR cameras that use them. Bring it with you, even if you’re sure the one in the camera is also charged. Better to have it than be gnashing your teeth in the middle of an event with a paperweight around your neck.
  • Double-check your camera before departure to ensure the memory card and battery are actually IN IT. I once hiked up a brutal trail in a scratchy forest, lugging my Nikon D70 – with its spare lens – and got to the top only to discover the battery wasn’t even in it. Turn the power on and off and take a test picture before you leave in case there’s any problems with the card.
  • Bring a spare memory card, and don’t go more than 4gb in size unless you’re a professional shooting in RAW mode. Better to split your shots on multiple cards in case one gets damaged or fails. Carry them in a proper case – especially the small and easy-to-damage SD cards.
  • If you’re covering something truly epic, bring a storage device you can download images into to keep space open on your cards, and your images backed up.  You can either go with a standard portable hard drive of 500gb – 1 terrabyte, or you can invest into an actual photography-specific storage device, such as the Epson P-6000 Multimedia Photo Viewer, which offers instant shoot and save, RAW file support, and a large viewer so you don’t have to port them into a computer just to review them.
  • Take every opportunity to do this kind of housekeeping and charging whenever you can, and even ask at restaurants or hotels if they provide such a service either for free, for a fee, or with your meal.

GENERAL TIPS AND TRICKS:

  • Research your transportation route on a computer before you leave home so you’re not looking things up on your phone
  • Know where the closest electronics stores are relational to the route you’ll be traveling
  • Be prepared to spring some cash if you don’t do your preparation beforehand. My camera battery died en-route to the Olympic hockey venue for the much-anticipated Canada/Sweden womens hockey game, and we happened to see a Best Buy along the skytrain route. Hopped out and $60 later were back on board with the exact lithium ion battery my Nikon needed, and it was pre-charged to half strength. I guess I can take comfort from the fact that there’s enough people like me to constitute a market for this product.
  • FREE BUT PRICELESS TIP: label all your chargers with white tags that denote the device it’s for and store accessories by device and not by type (ie. charger, spare battery, extra lens for camera all together; charger and mophie pack for iPhone together – NOT all chargers together – that’s a recipe for a distastrous mixup.

If you have some tips to share, please send them along. As for me, on day 7 of the Vancouver Winter Olympics I finally feel properly prepared to take in all the sights, sounds and events with my gear.

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Old loyalties crumble: I’m going Mac

I’ve done it. I stopped in at Simply Computing on Broadway in Vancouver last week to get an uber-cool skin/case/battery pack by Konnet for my iPhone, which has quickly become as integral to my work habits as my desktop and laptop, and came out with a 27″ quad core iMac on order for Friday.

This is not my first time with Macs, it must be pointed out. The first time was at a college newspaper, putting out a 16 page paper every week on the ridiculously small screened MacPlus. You haven’t lived unless you were doing 5 college courses and working until 4 am with Pagemaker on a screen the size of an appetizer plate.

The second time was an absolutely brutal week in the community newspaper industry, when we switched from PC to Mac – platform, software, recreation of all standing ads and classifieds, in one 100+ hour workweek. I literally slept with my eyes open learning Quark on a totally new platform.

The last time was on the newer generation iMac of the early 2000s, the cute G4 with the half globe foot and swinging monitor that was simply a colossal waste of money as it was almost useless for anything Internet related and quickly became a really expensive paperweight.

Three bad experiences have kept me away from Macs ever since, but three compensating factors have finally overcome the bad memories:

  1. New functionality on the Mac combined with big screens and great resolution makes the Adobe CS environment I work much more productive
  2. A growing market share means as a web designer and online publisher I need to be experiencing business online on both platforms
  3. I can run Windows and PC programs on a Mac without having to reboot – critical factor to save time & money in replacing software

Plus the iMac is just plain a gorgeous machine and can double as a media centre. Add to that increasing piggy and sluggish anti-virus management and program freezes on the PC and the Mac looks like a prescription for some really bad business headaches.

So follow me on this blog as I go through the metamorphosis to becoming a Mac user, chronicling the improvements, pitfalls, time investment and more.

Use this information to look hard at your own business platform decisions. Just because you’ve had the same system for a decade or more doesn’t mean you’re stuck with it… and that goes for converting in either direction.

Tips for reviewing your own business platform needs:

  • Track your time from a computing efficiency perspective. How long to boot? How many crashes and what kind? How much time spent in installing operating system updates? (PC fans say my computer is stable if I religiously install updates; considering it can take an hour or more and I need to be present and the machine can’t be used for anything else = a lot of lost billable time). I’ve discovered through this kind of intelligence gathering that time savings can pay for my monthly leasing costs.
  • Track functionality. What do you have in your current platform environment that you can’t live without? What does the other platform have that would have a significant positive impact on how you do business? (I’ve spent about 25 hours searching for and evaluating flash movie creators for the PC when iLife comes resident on the Mac.)
  • Total cost of upgrading. How many computers are in your small business network? Does everyone need to change or can you do it slowly? Do you have to make any software upgrades at the same time? Do you need to buy a standalone Windows or Mac OS (your copy of Windows OS that came pre-installed on a machine won’t work for Windows-within-Mac computing)?

Next post: inventory your existing machine, back up, disaster management recovery planning.

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SM and the weird small business bondage

by Laurie McConnell,
BigpacificMedia.com

Social Media: Is It For You?

Social media/social networking (SM) has moved from being a fun way to keep up with friends that most could ignore to a business tool that seems as ubiquitous as the proverbial blade of grass. I can’t look at a publication, business directory or advertisements without seeing numerous calls to follow and interact. It’s like the Pied Piper, on crack, for small businesses. There’s so many tunes whistling out at us we seem to be spinning in circles.

I keep running into business owners who talk about being bewildered, even overwhelmed, by the amount of information coming at them. Especially in smaller, rural communities where – it seems almost unbelievable given the constant learning required at this point in technological history – we are slower to adapt and adopt. While in major urban areas social media applications are in widespread and diverse use and have already achieved a certain level of critical mass, in the small outlying communities, some businesses are still waiting for high speed Internet to arrive. I even know a few sorry souls still on dial-up. There’s no cell coverage, or no 3Gs coverage, rendering these discussions moot for some.

For the rest of us we’re left with a bewildering array of marketing and communication web sites and apps that seems to be proliferating faster than we can even imagine, never mind keep up with. Even for those of us working in the technology sector, the amount of available time for evaluating and benchmarking these tools is but a single blade of wheat in a vast acreage of it.

So how do you know if social media is right for your business?

First, what IS it?

Wikipedia defines it as: “Social media uses Internet and web-based [and increasingly, mobile/cellphone-based - my note] technologies to transform broadcast media monologues (one to many) into social media dialogues (many to many).”

This in itself marks a fundamental change in business practices. The expectations of the consumer regarding your business bears about as much resemblance to the established way of doing things as a current cell phone does to the old shoe-sized monolith we used to hold up and shout into. This is the post-meltdown era, where if we can’t have job security, have trouble making our mortgages, and are experiencing a real fear of the future, at least we can be recognized.

These days it’s all about personalized customer service and proactive selling. These days you’re not just competing with the big box store that recently moved into your community; you’re vying for customers with businesses from around the world. People will still buy locally, but increasingly their expectations for the relationship are getting more and more refined.

The hallmarks of the typical modern consumer:

  • High expectations for service standards
  • Willingness to shop around with easily available tools online
  • Enjoys the game of finding the best prices
  • Desires a personal relationship with the companies they buy from
  • Communicates in real time about their experiences
  • Provides access to their peer group at a nominal cost if their expectations are met or exceeded
  • Enjoys novelty, finding new and different things, experiencing them in surprising ways
  • Much more sophisticated than consumers of the past
  • Makes a connection between the money they spend in your business and your personal benefit from it
  • Much less loyal, constantly wooed by your competitors

The hallmarks of businesses aggressively capitalizing from these shifts in relationship:

  • Actively seeks input from consumers, via in-store data collection, online surveys, newsletters, instant media
  • Finds ways to personalize service
  • Responds hyperfast to complaints, often apologizing publicly for the consumer’s experience
  • Offers many ways for consumers to connect
  • If traditional in approach (standard/shortened hours of opening, traditional marketing), ups the in-store service through careful retention of key employees and a strong company culture that focuses on personal relationships with customers
  • Develops, adopts and measures on a regular basis customer service, including developing operations manuals for all positions and standardizing delivery regardless of individuals involved (the same experience every time for the consumer)
  • Looks for innovative – and measurable – ways to interact with customers

The bad news is a customer can walk into your store, have a bad experience with one of your staffers – or even you – and literally while you are watching they can post their experience to multiple channels in their personal (and often public) networks. Worse still, if you’re not participating in social media, you won’t even be aware of it, never mind take steps to address it. (Read a recent story in Inc. for one small business owner’s nightmare with the Yelp social network. )

The good news is that you have access to some incredible intelligence about your products, service and reputation that can transform your business. Out of that chaff can come new product or service ideas, the opportunity to see and hear what’s being said about you and your business, in real time, and to respond proactively before long-term damage has been done. You can test product ideas and have customers vote on what you should sell, driving your buying decisions and leading to reduced inventory and returns. You can keep an eye on your competitors.

For these reasons I weigh in as a ‘Yes’ on businesses participating on Social Media, and here’s some tips for how you can do it without getting hopelessly tied up with information or tied into technology.

If all you do as a small businesses in a rural area is these 5 things, you will be ahead of most of your competitors.

  1. Sign up for free accounts on Twitter.com and Facebook.com, the two largest and most active social networks.
  2. Set up a free account at Google.com/accounts.
  3. Search for your business or niche on Twitter and listen to what’s being said about you and respond directly.
  4. Collect some friends on Facebook and watch how people interact and what/how they share
  5. Set up a Google Alert at Google.com/alerts and get emails of links that include your business name or industry

Set yourself a goal of 1-3 months of perhaps 5-10 minutes per day to watch and learn, and when you feel ready, start participating. Make sure you do this BEFORE you hire someone to run a social media campaign for you, and be sure to ask them what tools they use to track campaigns and what kind of reporting you can expect to receive. Once you understand social media’s purpose and behavior you’re more likely to pick the right service provider.

Sign up for the Bigpacific Media Connections Blog to learn more about how your business can benefit from participating in these and other technologies.

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